Support
Questions about listing a place, pins, payments or a card you saw on the site? Most answers are below. If yours isn’t, use the form at the bottom and we’ll reply by email, usually within 2 business days.
Frequently asked questions
How do I get my place listed?
Use Submit a Place. You give the place name, country, city or region, the tab it belongs in, a short reason it fits, one photo, and your name and email. Then you pick a listing option and an optional pin, and continue to checkout.
The place has to be real and open to visitors, and the photo has to be a licensed real photograph (no AI images).
What does a listing cost?
- Founding standard: $39.99 for year one, one-time. Renewal is a separate purchase at the standard rate.
- Standard listing: $49.99 per year.
- Hidden Gems: $99.99 for 12 months.
Prices are in US dollars. Listings don’t renew automatically: when yours is about to end, we email you a renewal reminder.
What is a pin, and how much is it?
A pin keeps your card among the first 25 cards in its tab.
- 7-day pin: +$39.99
- 30-day pin: +$99.99
Pins depend on availability, with a cap of 25 per tab. The pin clock starts when your card goes live, not when you pay.
Does paying mean my listing goes live?
No. We check every listing for accuracy before it appears. If it isn’t approved, you aren’t charged (card) or you get a full refund (crypto). Review usually takes 1–3 business days.
How can I pay?
Card (default): secure checkout by Stripe.
Pay with Xaman: RLUSD (1:1 with USD), XRP, or XRH (10% off), on the XRP Ledger. You submit first, then scan or open a Xaman request. Quotes are locked for 10 minutes. XRP and XRH use a live on-ledger rate and may be refused if markets are unstable.
Why is there a “pending” charge on my card?
At checkout your card is only held, not charged. We charge it only if your listing is approved. If it’s rejected, we cancel the hold and you pay nothing. A hold can show as “pending” on your statement; a released hold drops off, and holds that are never charged expire automatically after about 7 days.
Is my payment information safe?
Payments are processed securely by Xaman (XRPL) and Stripe. Spot and Travel never sees or stores your card number, bank details, or wallet keys. All connections to this site are encrypted with HTTPS.
What is your refund policy?
Rejected listings: card holds are cancelled, so you’re never charged. Crypto payments are refunded in full, in the same currency, to the wallet you paid from.
After a listing is live: Once a listing or pin is live, it isn’t refundable. The one exception: if we remove your listing ourselves, you get a full refund.
How long a crypto refund takes: within 3 business days.
Can I suggest a place without paying?
Yes. Use the form below and choose “Suggest a place (free)”. We read every suggestion, but we can’t guarantee we’ll add it.
I found a mistake on a card. How do I report it?
Use the form below and choose “Correction”. Tell us the place name, the tab, and what’s wrong (a wrong fact, a closed venue, a wrong photo). We check corrections against sources before we change a card. Corrections are typically handled within 3 business days.
How do I get my place, or my photo, removed?
Choose “Removal request” in the form below and tell us which card it is and why. If you own a photo shown on the site and didn’t license it to us, include a link to the card and proof that you own the photo. We handle removal requests within 3 business days. Paid listings removed at your request aren’t refunded once live; if we remove a listing ourselves, you get a full refund.
Where do the photos come from?
Every card uses a licensed real photograph, never an AI image. Most come from Wikimedia Commons under Creative Commons licenses, and the credit is shown under each card. Some photos are supplied by the business itself and are credited that way, for example “Photo courtesy of …”.
What data do you collect?
We count visits anonymously, using a random ID stored in your browser that we only keep in hashed form, along with the page you opened and the site that linked you (domain only). We also count Travel/Skip swipes per place to show what’s trending. Counts may be tagged with your approximate country, but we never store your IP address or exact location, or the home country you set on the wheel. If you sign up for the weekly email, we store your email address only to send it; we never sell it, and you can unsubscribe anytime. Your saved lists stay on your device.
If you submit a place or use this form, we receive the details you enter (including your name and email) so we can review it and reply. Card payments are handled by Stripe, and we never see your full card number. We keep submissions and support messages for 12 months.
What languages is the site in?
Use the language menu at the top right. It offers English, Spanish, French, German, Russian, Japanese, Dutch, Portuguese, Korean and Filipino. Some newer text may show in English until its translation is added.
Do you earn money from booking links?
Yes. Some links are affiliate links, and we may earn a commission from qualifying bookings. Booking links go to outside sites with their own terms.